..Expert knowledge and experienceWith over 20 years property management experience in the Kensington and Chelsea area of London, we pride ourselves on our local knowledge, our specialist understanding of the property market and our esteemed level of professionalism and integrity when working with the highest calibre of landlord and guest.
Personal approachWe believe in bespoke property management. That’s why our small team means that you (the landlord) will never talk to a faceless call-centre – and neither will your guests. With direct communication, face-to-face meet and greets, and expert tips on how to increase your letting potential, our approach is people-centred, working to put you at ease while ensuring your guests have the best stay possible.
Full management serviceShort-term letting can be more hassle than it’s worth. That’s why we take care of everything – from the initial photographs, through to taking reservations, meet and greets, key handover, cleaning and 24-hour cover should any problems arise during your guest’s stay. This way, you can sit back, relax and watch your star rise on holiday lettings websites.
Your property in the safest handsWhen entrusting your property to people you’ve never met, you need to feel confident that it won’t be misused or damaged. We only choose holiday let guests who have proven track records and positive reviews, and we always await your approval before taking any reservations. If something does go wrong, we’re on hand to fix it.
From the moment your property goes online – we take care of everything. Our full management includes:…
- Initial assessment, including tips on how to make your property holiday let ready (if required).
- High-quality photographs and property description written by a professional copywriter.
- Managing reservations, including email and phone contact.
- Guest meet and greet – 24 hours, 7 days a week.
- Key handover.
- Attending to any problems that might arise during your guest’s stay.
- A thorough clean of the property once your guests have departed, including changing linen and towels and replenishing items of stock (e.g. dishwasher tablets, hand wash).
The key to excellent Holiday let ratings starts with excellent communication. Receiving positive reviews on holiday let success often depends on the level of communication between host and guest. We believe it needs to be swift, polite and efficient in order to find you the best guests and receive the best reviews.
Likewise, we strive to make sure that you get what you need, and you will always receive payment within 48 hours of us receiving funds from the holiday let platforms.
Looking after the security of your property, and the experience of your guests. We believe in face-to-face meetings – we’ll never hide your key in a safe box and give a stranger the code. A warm welcome – where we can brief the guest on the local area and help familiarise them with the property – means they’re far more likely to have an enjoyable experience, and you’re more likely to get positive reviews.
Check-in available 7 days a week, 24 hours a day.
Whether you’re departing your property for a set period, or it’s permanently vacant – we’ll help you prepare for holiday letting.
Our first meeting is at your property. There, we’ll advise you on how best to prepare holiday letting, and discuss the entire process as well as our pricing, fees and any questions or concerns you may have. When you’re ready we’ll take beautiful photographs, write an irresistible description and go live on the three largest holiday letting platforms within 24 hours.